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Company Policies

Your satisfaction is our ultimate concern.

SheerVision's surgical loupes and our V-RAY, Ultra mini, and Infinity™ Ultra2 LED headlight systems have helped us earn a reputation for leadership and value in optical technology by supporting surgical and dental practitioners throughout the world. We stand by our products with services that are designed to insure you can work comfortably and proficiently.

Satisfaction Guarantee

  • Our 30-day trial period allows you to try the surgical loupes and our portable LED headlight systems like the V-RAY and Infinity Ultra2 in your practice for thirty days to determine, for yourself, their quality and value.
  • Complete satisfaction - guaranteed during the trial period.
  • We stand behind our optics with a full, unconditional refund if you're not completely satisfied during the trial period. Please note that shipping and special order prescriptions are non-refundable.
  • An unlimited lifetime warranty protects against defects in materials and workmanship on all working parts - unmatched by any other loupe provider.

Company Policies

Shipping Charges
USA - UPS Ground Service is available for $19.95 per order, plus $8.00 for each additional item. (Additional Chargers in AK/HI). UPS 3 Day Service is available for $29.95 per order, plus $10.00 for each additional item. UPS Overnight Service is available for $59.95 per order + $10.00 for each additional item.

International Shipping - via the US Postal Express service is available for $74.95 per order, plus $10.00 for each additional item. Canadian Shipping is $59.95 + $10.00 for each additional item plus 5% for GST.

Please note that SheerVision does not include add customs duties for international shipments to our invoices that may be applicable to your specific country - except for Canada where a 5% GST is added to your order. Therefore, the purchaser is responsible for any additional local customs duties, taxes, or fees.

Order Lead Times
Order lead-times vary by product type.

Our standard lead time to ship Signature flip-up loupes is 5-15 business days, and is 12-20 business days for loupes with prescription lenses added.

For our customized SureFit through-the-lens (TTL) surgical telescopes the lead time is 15-20 business days, and is 20-30 business days for loupes with prescription lenses added. For

SheerVision Infinity Ultra2, V-RAY, Ultra mini and Original FireFly LED headlight products please allow 5-15 business days before shipping.

Please also allow additional time for transit from our California facilities to your delivery destination.

To confirm shipping dates on any order or for a rush order, please notify our customer service department by e-mail or telephone.

Refunds
To process a refund for a product return, please allow for 25-30 days for the item to be evaluated and then for a credit to be processed. Please note that SheerVision is not responsible for the return shipping costs, or any additional custom duties, taxes, or fees required to return the item to SheerVision.

Customer Service Contact Information

Telephone:
(877) 678-4274 U.S. & Canadian Customers - Toll-Free
+1 310 265 8918 International/Local Customers
+1 310 265 8919 International/Local Fax

E-mail Address:
customerservice@sheervision.com

Customer Service Hours:
Monday-Friday: 8:00AM - 5:00PM PST- Pacific Standard Time
(California, USA)

Additional Information

Refurbishment Program

Privacy Policy

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Find SheerVision loupes in private dental practices, clinical settings, college campuses, and medical institutions throughout the United States as well as internationally throughout Asia, Australia, Europe, the Middle East, North America, and South America.SheerVision Innovative Loupes for Surgical and Dental and Veterinary Applications

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